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Mac OS X 10.3: Can’t connect via PPTP with some Internet service providers

PPTP login attempts may fail when using certain Internet service providers. PPTP is the point-to-point tunneling protocol, which may be used as part of a virtual private network (VPN).

AirPort Extreme, AirPort Express: USB port is for printing

The USB port on an AirPort Extreme Base Station or AirPort Express is only for printing to a USB printer. It is not for use with other USB devices, such as broadband modems, speakers, disk drives, or keyboards.

Mac OS X 10.2, 10.3 or later: How to manage PostScript printers for Classic

Use Print Center (Mac OS X 10.2) or Printer Setup Utility (Mac OS X 10.3 or later) utility to add and set a default PostScript printer for the Classic environment.

Using iPod with two different computers

Generally, you can use iPod with two different computers. In some cases, depending on the preferences you have chosen, you may only want to use iPod with one computer.

Multisession burn option not available in all applications

With Mac OS X 10.3 and later, you can use Disk Utility to burn appendable or “multisession” CD-R discs. For help using this feature, see ” Recording on a CD-R disc more than once.”

DVD Studio Pro: DTS files rejected due to incorrect frame size

DVD Studio Pro will reject DTS files that are not formatted correctly.

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Safari: Using “lastVisitedDate” to tell the last time a website was visited

Using the “lastVisitedDate” value in the History.plist file located at ~/Library/Safari, you can calculate the exact time that a user last visited a website.

About Security Update 2004-06-07

Security Update 2004-06-07 increases security when automatically opening an application for the first time.

Mac OS X 10.3: Caller ID for incoming calls isn’t always displayed

Sometimes your Apple Internal V.92 Modem does not display Caller ID for incoming calls while you’re connected to the Internet.

Mac OS X Mail: “The server rejected the password” alert, even with correct password

Mail might tell you this, even when you’re using the correct password:

“The server {server name} rejected the password for user {username}. Please re-enter your password, or cancel.”

Mac OS X 10.3.4: Unable to install Java Update 1.4.2

If you have Mac OS X v10.3.4 and Java 1.4.1 installed, you might need to move a package file before installing Java 1.4.2.

Mac OS 9: Preventing the automatic opening of downloaded applications

There are three things you can do to help prevent unwanted applications that are downloaded from the Internet from being automatically opened in Mac OS 9:

Disable automatic processing and decompressing (or “unstuffing”) of downloaded files.
Disable unassociated “Helper Application” assignments. Your Internet settings may also include a number of Helper Application assignments that do not have installed applications associated with them which should be removed.
Prevent Help Viewer from running scripts.

What is firmware?

Learn what firmware is and how the term is used for various Apple products.

Songs are not copied to iPod

Learn reasons why songs may not be copied to your iPod.

Using an existing Apple ID with the iTunes Music Store

If you already have an Apple ID, you can easily use it at the iTunes Music Store. You already have an Apple ID if you bought something at the Apple Store, registered your product online, or used the My Info page.

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Apple Remote Desktop: Client moving the administrator’s pointer

A controlled Remote Desktop client can move the administrator’s pointer arrow under certain circumstances. Only mouse movements on the client are sent to the admin system, not mouse clicks.

What to do if a USB device isn’t working

If a USB device isn’t working, make sure all USB cables and power cords are plugged in properly. Also, make sure you installed any software that came with the device. You may be able to download the software from the manufacturer’s website.

Mac OS 9: Preventing the automatic opening of downloaded applications

There are three things you can do to help prevent unwanted applications that are downloaded from the Internet from being automatically opened in Mac OS 9:

Disable automatic processing and decompressing (or “unstuffing”) of downloaded files.
Disable unassociated “Helper Application” assignments. Your Internet settings may also include a number of Helper Application assignments that do not have installed applications associated with them which should

beremoved.
Prevent Help Viewer from running scripts.

Using an existing Apple ID with the iTunes Music Store

AirPort Extreme Base Station: Compatible USB Printers

The following USB printers are compatible with the AirPort Extreme Base Station. Before connecting your USB printer to the AirPort Extreme Base Station, first connect the printer to a Macintosh computer and print a test page. Once your printer is connected to the base station, check to see that the printer is listed in the printer list in Print Center (Applications/Utilities/Print Center).

AirPort Extreme, AirPort Express: USB port is for printing

New Downloadable Apple Software

DVCProHD Components 1.1 (DE, EN, FR, JA)

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Mac OS X Server 10.3 Help: Sharing

Mac OS X Server 10.3 Help: Mac OS X Server Help

Mac OS X Server 10.3 Help: File Transfer Protocol

Mac OS X Server 10.3 Help: Apple File Service

Apple Remote Desktop: Client moving the admin’s pointer

A controlled Remote Desktop client can move the administrator’s pointer arrow under certain circumstances. Only mouse movements on the client are sent to the admin system, not mouse clicks.

Mac OS 9: Safety tips for handling items downloaded from the Internet

There are three things you can do to help prevent unwanted applications that are downloaded from the Internet from being automatically opened in Mac OS 9: Disable automatic processing and decompressing (or “unstuffing”) of downloaded files. Disable unassociated “Helper Application” assignments. Your Internet settings may also include a number of Helper Application assignments that do not have installed applications associated with them which should be removed.

Prevent Help Viewer from running scripts.

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Optimizing AirPort reception in portable computers

Try some of the tips here to optimize AirPort reception between a PowerBook or iBook computer and an AirPort, AirPort Extreme, or AirPort Express base station.

Copying large files to an iPod formatted for Windows

If your iPod’s hard disk is formatted to work with Windows, the size of largest file you can copy is 4 gigabytes (GB). If you try to copy a larger file, it won’t work.

Some songs in your iTunes library aren’t copied to your iPod

If your iPod is configured to automatically sync with iTunes, you may see a message that says some of the songs in your library couldn’t be copied to your iPod. This could happen for a couple of reasons listed below. Check to see if they apply to you.

Compressor 1.2 – Accessing the New Presets

If you are upgrading from an earlier version of Compressor, take these steps so that the new presets will be available.

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AirPort Extreme Base Station: Compatible USB Printers

Mac OS X Server: Changes to a user record take a long time to sync

After changing a user record in Open Directory/LDAP server, the POSIX layer (lookupd) may not immediately pick up the changes.

How to search the System Directory with Find in Mac OS X 10.3

The Finder’s Find feature can search many places on your computer’s hard disk, but it doesn’t search in the System directory by default. Learn how to configure Find to search /System.

Mac OS X 10.3 Tip: Use Keyboard Viewer for Key Caps Functions

Learn about Keyboard Viewer, which replaces the Key Caps utility used in earlier Mac OS X versions.

Mac OS X 10.3 Mail: Long Internet URLs in a message may not work

With Mac OS X 10.3 through 10.3.3, long address (URL) in a Mac OS X Panther Mail message may not open in your Web browser when you click it.

iTunes Music Store Terms of Service

The iTunes Music Store Terms of Service may vary depending on your geographic location.

Error 1406 or 1402 appears when you install iTunes for Windows

Follow the steps below if an error message appears when you try to install iTunes for Windows. The error code is either 1402 or 1406.

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Power Mac G5 (June 2004): Transferring data with Setup Assistant frequently asked questions (FAQ)

Learn about Power Mac G5 (June 2004) Setup Assistant’s ability to easily transfer data from a previous Mac to a new one.

This document applies to Power Mac G5 (June 2004) computers. Setup Assistant on these computers includes a data migration feature. The data copied by Setup Assistant is not deleted from your previous Mac.

Upgrading to QuickTime Pro

When you purchase QuickTime Pro from the Apple Store, a Web order number and an activation key appear on the order confirmation webpage. They are also included in the confirmation email sent to you after your purchase.

Opening the iDVD 4 Tutorial without an administrator account

If your account doesn’t have administrator privileges, you won’t be able to open the iDVD 4 tutorial without copying it first and opening it directly.

Final Cut Pro HD: Modifying timecode on the current frame

Learn about an issue with modifying the timecode of the clip’s current frame.

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“The shared music library is not compatible” message in iTunes

For music sharing, iTunes 4.5 only works with other computers that have iTunes 4.5 or iTunes 4.6

Power Mac G5 (June 2004): Transferring data with Setup Assistant frequently asked questions (FAQ)

Learn about Power Mac G5 (June 2004) Setup Assistant’s ability to easily transfer data from a previous Mac to a new one.

DVD Studio Pro: DTS files rejected due to incorrect frame size

DVD Studio Pro will reject DTS files that are not formatted correctly.

Upgrading to QuickTime Pro

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iTunes 4.6 for Mac OS X Help: Setting up your Apple or AOL account in iTunes

iTunes 4.6 for Mac OS X Help: Signing in or out of the Music Store

iTunes 4.6 for Mac OS X Help: Authorizing or deauthorizing a computer

iTunes 4.6 for Mac OS X Help: Finding music in the Music Store

iTunes 4.6 for Mac OS X Help: Viewing your purchase history

iTunes 4.6 for Mac OS X Help: Changing your Apple or AOL account information

iTunes 4.6 for Mac OS X Help: About your Apple or AOL Account

iTunes 4.6 for Mac OS X Help: About your ID and password

iTunes 4.6 for Mac OS X Help: Listening to music in libraries or playlists

iTunes 4.6 for Mac OS X Help: I don’t see any shared music

iTunes 4.6 for Mac OS X Help: About authorization and deauthorization

iTunes 4.6 for Mac OS X Help: My purchase history or bill is incorrect

iTunes 4.6 for Mac OS X Help: Removing songs from a playlist

iTunes 4.6 for Mac OS X Help: About buying music

iTunes 4.6 for Mac OS X Help: Viewing song artwork

iTunes 4.6 for Mac OS X Help: Setting up an iTunes allowance or buying a gift certificate

iTunes 4.6 for Mac OS X Help: Creating a wish list

iTunes 4.6 for Mac OS X Help: Publishing your playlists

iTunes 4.6 for Mac OS X Help: Printing CD inserts and song or album lists

iTunes 4.6 for Mac OS X Help: Creating a live mix using Party Shuffle

iTunes 4.6 for Mac OS X Help: Changing a published playlist

iTunes 4.6 for Mac OS X Help: Buying music using an iTunes allowance, gift certificate, or prepaid card

iTunes 4.6 for Mac OS X Help: Choosing which speakers to use

iTunes 4.6 for Mac OS X Help: I don’t see my remote speakers

iTunes 4.6 for Mac OS X Help: I can’t hear music playing

iTunes 4.6 for Mac OS X Help: Playing songs repeatedly or randomly

iTunes 4.6 for Mac OS X Help: Shrinking the iTunes window

iTunes 4.6 for Mac OS X Help: Adjusting the volume

iTunes 4.6 for Mac OS X Help: Creating your own audio CDs

iTunes 4.6 for Mac OS X Help: About CD and DVD media

iTunes 4.6 for Mac OS X Help: I don’t see the names of songs

iTunes 4.6 for Mac OS X Help: About the Source list

iTunes 4.6 for Mac OS X Help: Choosing import options

iTunes 4.6 for Mac OS X Help: Buying blank CDs and DVDs

iTunes 4.6 for Mac OS X Help: Making iTunes your default audio player

iTunes 4.6 for Mac OS X Help: Choosing what song information is shown

iTunes 4.6 for Mac OS X Help: Moving and resizing columns

iTunes 4.6 for Mac OS X Help: Copying files to your Music folder when adding them to your library

iTunes 4.6 for Mac OS X Help: Changing where your audio files are stored

iTunes 4.6 for Mac OS X Help: Changing the CD recording speed

iTunes 4.6 for Mac OS X Help: Setting the pause between songs on a CD

iTunes 4.6 for Mac OS X Help: Importing or playing CDs automatically

iTunes 4.6 for Mac OS X Help: Saving a copy of a song in a new file format

iTunes 4.6 for Mac OS X Help: Using iTunes with a proxy server

iTunes 4.6 for Mac OS X Help: I’m having trouble burning a CD or DVD

iTunes 4.6 for Mac OS X Help: Finding where your audio files are stored

iTunes 4.6 for Mac OS X Help: About the iTunes Music Library file

iTunes 4.6 for Mac OS X Help: Installing additional plug-ins

iTunes 4.6 for Mac OS X Help: Creating your own MP3 CDs

iTunes 4.6 for Mac OS X Help: Fading between songs

iTunes 4.6 for Mac OS X Help: Enriching the sound quality

iTunes 4.6 for Mac OS X Help: Song titles look scrambled after importing from another application

iTunes 4.6 for Mac OS X Help: My songs don’t appear in the library

iTunes 4.6 for Mac OS X Help: Overview

iTunes 4.6 for Mac OS X Help: Copying your audio files into a central location

iTunes 4.6 for Mac OS X Help: Rating songs

iTunes 4.6 for Mac OS X Help: Adding songs from the desktop to your library

iTunes 4.6 for Mac OS X Help: Providing your feedback on iTunes

iTunes 4.6 for Mac OS X Help: Buying music using 1-Click

iTunes 4.6 for Mac OS X Help: Sharing your music across computers

iTunes 4.6 for Mac OS X Help: About shared music

iTunes 4.6 for Mac OS X Help: Turning off music sharing

iTunes 4.6 for Mac OS X Help: I can’t play a song

iTunes 4.6 for Mac OS X Help: I’m having trouble using the iTunes Music Store

iTunes 4.6 for Mac OS X Help: Backing up your music to a CD or DVD

iTunes 4.6 for Mac OS X Help: Adding artwork to songs

iTunes 4.6 for Mac OS X Help: Looking for shared music

iTunes 4.6 for Mac OS X Help: Buying music using a shopping cart

iTunes 4.6 for Mac OS X Help: Importing music from other applications

iTunes 4.6 for Mac OS X Help: Updating iTunes

iTunes 4.6 for Mac OS X Help: My imported songs don’t sound right

iTunes 4.6 for Mac OS X Help: I’m having trouble importing songs from an audio CD

iTunes 4.6 for Mac OS X Help: Hiding or showing the speakers pop-up menu

Mac OS X 10.3.3: USB device, FireWire device, RAID card or SCSI card doesn’t work after updating to 10.3.3

If a USB or FireWire device, RAID PCI card, or SCSI PCI card does not work after installing the 10.3.3 Update (on Mac OS X or Mac OS X Server), then you can resolve the issue by updating to 10.3.4.

Macintosh Manager, Mac OS 9 Multiple Users: Login unexpectedly quits after updating Classic components

If you use Mac OS X 10.3 and either Macintosh Manager or Mac OS 9 Multiple Users on the same computer (“dual boot”), users won’t be able to log in to Mac OS 9 after updating Classic components in Mac OS X 10.3. The login routine will unexpectedly quit, and the user will be returned to the Login Window.

About AirPort Extreme Update 3.4.2

This update addresses an issue with the AirPort Extreme card driver. To install the update, you must have:

Mac OS X: Preview wants a password to open an unprotected PDF file

Why does Preview ask for a password when I open a PDF file with Mac OS X 10.3.3 or earlier?

Preview is a Mac OS X application that lets you view, create, and print PDF and graphics files.

Burning playlists with purchased songs in iTunes 4.5

If a playlist contains any songs purchased from the iTunes Music Store, iTunes software restricts the number of times the same playlist may be burned to seven.

iSync: How to sync a Palm OS device over Bluetooth

Learn how to set up and synchronize with a Palm OS device over Bluetooth.

Sharing large music libraries doesn’t work in iTunes 4.5

With iTunes 4.5, you probably won’t be able to listen to someone else’s shared music (also using iTunes 4.5) if the library is too large. You’ll see the “Loading <shared music name>” message in iTunes stays, but the shared library won’t appear.

iTunes 4.5 unexpectedly quits when accessing some Internet radio streams

If the Web address (or “URL”) of an Internet radio stream does not start with “http://”, iTunes 4.5 unexpectedly quits when it opens the stream.

Songs or playlists are missing after upgrading to iTunes 4.5

Here are some tips to try if songs or playlists are missing from your iTunes library after upgrading to version 4.5.

Final Cut Pro, Final Cut Pro HD: Troubleshooting external video issues

Learn how to fix the most common causes of loss of external video over FireWire.

Both of your computers think they “own” your iPod

You can use your iPod with more than one computer. If your iPod is configured to be automatically updated when you connect to one of your computers, iTunes on another computer may also try to update it when it’s connected.

iTunes: About AirTunes

AirPort Express works with iTunes to make listening to your iTunes music library through your home stereo or powered speakers not only a possibility but a snap (Requires compatible stereo system or powered speakers

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Mac OS X Server 10.3: “Include Mac OS X” checkbox missing from Network Image Utility

When the Network Image Utility is opened without an install CD or DVD mounted, the “Include Mac OS X” checkbox may not be visible. This feature is described on page 30 of the 10.3 Server System Image Administration Guide.

Mac OS X Server 10.3: Setting up Windows XP clients to print to the server queue

When you share a printer via SMB in Mac OS X Server 10.3.3, Windows XP clients say the correct driver is not installed on the server. You can ignore this message. All you need to do is select the proper preinstalled print driver, or install it if necessary.

Safety tips for handling email attachments and content downloaded from the Internet

Safety tips on opening applications

Always use caution when opening (such as by double-clicking) files that come from someone you do not know, or if you were not expecting them. This includes email attachments and files you may have downloaded from the Internet. This is especially true for applications.

Macintosh Manager, Mac OS 9 Multiple Users: Login unexpectedly quits after updating Classic components

About Security Update 2004-06-07

Security Update 2004-06-07 increases security when automatically opening an application for the first time.

Mac OS X: Configure Directory Access to Protect Your Mac From a Malicious DHCP Server

You can configure Directory Access or install an update to protect your Mac from a malicious DHCP server.

LiveType: Field order rendering reversed in older versions

In LiveType versions before 1.2 (1.0 through 1.1.1), field ordering was incorrectly set to the opposite of the choice made in Project Settings, if the project was set to render fields.

LiveType: Missing objects and textures are substituted

If you open a LiveType project that refers to Objects and/or Textures that are not available, they will be substituted; and your original choices will be lost if the project is subsequently saved.

Final Cut Pro, Final Cut Pro HD: Troubleshooting external video issues

Learn how to fix the most common causes of loss of external video over FireWire.

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Mac OS X 10.3: Chart of available Mac OS software updates

Learn about Mac OS updates available for Mac OS X 10.3 Panther.

About Security Update 2004-06-07

Security Update 2004-06-07 increases security when automatically opening an application for the first time.

Mac OS X 10.2: Chart of available Mac OS software updates

This chart lists Mac OS updates available for Mac OS X 10.2.

Apple Security Updates

This document outlines security updates for Apple products. For the protection of our customers, Apple does not disclose, discuss or confirm security issues until a full investigation has occurred and any necessary patches or releases are available.

Important: This document describes updates and releases for September, 2003 (2003-09) and later, such as Mac OS X 10.2.8 and Mac OS X 10.3. For information about earlier security updates, see ” <http://www.info.apple.com/kbnum/n25631> Apple Security Updates: August, 2003 and Earlier”.

Mac OS X: Mail prints emails backwards and upside down

You print from Mail, but the printout looks strange–backwards and upside down, that is. Instead of standing on your head and using a mirror to read it, try our helpful tips before you print.

Safety tips for handling email attachments and content downloaded from the Internet

Safety tips on opening applications

You should always use caution when

opening (such as by double-clicking) files that come from someone you do not know, or if you were not expecting them. This includes email attachments and files you may have downloaded from the Internet. This is especially true for applications.

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Long notes are truncated on your iPod

The Notes folder on your iPod can hold very large text files, but iPod can only display the first 4 kilobytes (KB) of text, or about 4096 characters.

Multisession burn option not available in all applications

With Mac OS X 10.3 and later, you can use Disk Utility to burn appendable or “multisession” CD-R or DVD-R discs. For help using this feature, see ” Recording on a CD or DVD disc more than once.”

iPod troubleshooting basics and service FAQ

Having trouble with your iPod? This list of troubleshooting steps and service options will show you the smoothest path to resolving your issue. Be sure to perform the appropriate troubleshooting before submitting a service request.

DVD Studio Pro 3: Do not rename or move the application

DVD Studio Pro 3 appears in the Applications folder as “DVD Studio Pro.”While it’s possible to rename or move the application, this is not recommended. Doing so may result in these and other unexpected behaviors:

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Resetting PowerBook and iBook Power Management Unit (PMU)

Learn about the PowerBook and iBook Power Manager and how to reset it.

Apple Security Updates

Important: This document describes

updates and releases for September, 2003 (2003-09) and later, such as Mac OS X 10.2.8 and Mac OS X 10.3. For information about earlier security updates, see ” <http://www.info.apple.com/kbnum/n25631> Apple Security Updates: August, 2003 and Earlier”.

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Troubleshooting portables that won’t turn on or start up

Learn how to troubleshoot a PowerBook G4, iBook, or iBook G4 that won’t turn on or start up.

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Finding the DVD Studio Pro registration number

The 11-digit registration number for DVD Studio Pro is located on the front page of the booklet titled “Installing Your Software”, as shown here.

Finding the Final Cut Pro 4 registration number

The 11-digit registration number for Final Cut Pro 4 and Final Cut Pro HD 4.5 is located on the front page of the booklet titled “Installing Your Software”, as shown here.

Songs or playlists are missing after upgrading to iTunes 4.5

Here are some tips to try if songs or playlists are missing from your iTunes library after upgrading to version 4.5.

Final Cut Pro HD 4.5: “Make Favorite Motion” not available

Learn what to do if the Make Favorite Motion command is dimmed in the Effects menu in Final Cut Pro HD.

Apple Security Updates

Important: This document describes

updates and releases for September, 2003 (2003-09) and later, such as Mac OS X 10.2.8 and Mac OS X 10.3. For information about earlier security updates, see ” Apple Security Updates: August, 2003 and Earlier”.

Maximum memory usage in Final Cut Pro HD is 2.5 GB

On a computer with more than 4 GB of RAM installed , you may notice that Final Cut Pro HD 4.5 allows a maximum memory allocation of 2.5 GB.

Mac OS X Server 10.3: /var/spool/cups/tmp folder contains thousands of files

If the Server Admin program is left connected to Mac OS X Server 10.3 to 10.3.2, the /var/spool/cups/tmp folder on the server may grow to contain a large number of files. In some circumstances it could be thousands of files that use a large amount of disk space on the startup disk.

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