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iTunes for Windows: Unable to Burn a CD

Find out what to do if you can’t burn an audio CD using iTunes for Windows.

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Mac OS X: Configure Directory Access to Protect Your Mac From a Malicious DHCP Server

You can configure Directory Access or install an update to protect your Mac from a malicious DHCP server.

iBook, Mac OS X 10.3: Cannot Calibrate Display

You may find your iBook display does not calibrate if you are running Mac OS X 10.3 or Mac OS X 10.3.1.

iMac (USB 2.0), PowerBook G4 (12-inch), PowerBook G4 (12-inch DVI), iBook G4: Audio CD or Disc Image Does Not Appear in Mac OS X 10.3

Audio CDs and disc images may not mount on a computer running a version of Mac OS X 10.3.

Xserve RAID: Supported Fiber Channel Communication Standards

Learn which Fibre Channel communication standards are supported on Xserve RAID.

” target=”_blank”>iTunes for Windows: Music Store – Using With Internet Filters or Accelerators

Software that affects the way your Windows-compatible computer sends and receives information on the Internet can cause errors when accessing the iTunes Music Store, or it can prevent access to the store entirely.

DVD Studio Pro 2.0.4 Enhancements

Learn about enhancements in DVD Studio Pro 2.0.4.

DVD Studio Pro 2.0.4: About Dual-Layer Break Points

Learn about how DVD Studio Pro has changed the default dual-layer break point flag starting with the DVD Studio Pro 2.0.3 update and how to modify the default setting.

iTunes 4 for Mac OS X: Compatible Players

Learn which digital music players and CD MP3 players you can use with iTunes 4 and Mac OS X.

DVD Studio Pro 2: Handling Files Created With Sonic Creator

Files created with the Sonic Creator system may not behave as expected in the DVD Studio Pro.

Final Cut Pro 4: Dropping Frames on Playback With Aja IO

Learn how to prevent dropped frames when playing back video using the Aja IO.

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Mac OS X 10.3, PowerBook G4: Computer Stops Responding When Window Is Moved

Mac OS X 10.3.2 resolves an issue in which your PowerBook G4 computer may stop responding when a Classic application window is moved.

Mac OS X 10.3: Mail – “The destination mailbox does not exist” Message

Update to Mac OS X 10.3.2 or later if the message, “The destination mailbox does not exist” appears when you try to move a message to a different mailbox.

Mac OS X 10.2: Cannot Deselect Kotoeri Input in International Preferences

If there are third-party input methods installed, Kotoeri-related items may still appear in the input menu even after deselecting Kotoeri in International preferences. This document applies to Mac OS X 10.2.4 through 10.2.8.

Mac OS X 10.3: No “Other” Option at Login

Sometimes the Mac OS X Panther login window does not offer an “Other” choice.

Mac OS X 10.3: Calculator Paper Tape “Rounding Errors”

Mac OS X Panther Calculator results look fine in the Calculator window, but you may notice “rounding errors” in the Paper Tape window.

iChat AV (Italian), Mac OS X 10.2: Can’t Join Chat Room

If you can’t join a chat room with iChat AV (Italian), there are two workarounds. You may temporarily use a different language or edit a resource file.

This document applies to Mac OS X versions 10.2 to 10.2.8.

Apple Security Updates

This document outlines security updates for Apple products. Note: For the protection of our customers, Apple does not disclose, discuss or confirm security issues until a full investigation has occurred and any necessary patches or releases are available.

Important: This document describes updates and releases from September, 2003 (2003-09) and later, such as Mac OS X 10.2.8 and Mac OS X 10.3. For information about earlier security updates, see technical document 25631, “Apple Security Updates: August, 2003 and Earlier”.

iTunes for Windows: Music Store Window Is Blank

You may not be able to access the iTunes Music Store if you’re using Web acceleration software.

iTunes for Windows: Error -39 When You Try to Download Purchased Music

You may not be able to download purchased music if Web acceleration software is installed.

iTunes for Windows: Music Store – Using With Internet Filters or Accelerators

Software that affects the way your Windows-compatible computer sends and receives information on the Internet can cause errors when accessing the iTunes Music Store, or it can prevent access to the store entirely.

iTunes For Windows: Unable to Create a New Apple Account or View Account Information

Learn what to do if you can’t create an Apple Account for the iTunes Music Store or sign in to view information for an existing account.

Final Cut Pro 4: General Error With a Red Screen in Canvas Window

Batch capture clips longer than 15 minutes instead of using Capture Now if you intend to apply speed.

AppleWorks 6: Images Aren’t Saved When You Export a Document to Word

Images from your AppleWorks document are not saved when you export using the Microsoft Word format.

Final Cut Pro 4.1: Simplified Chinese Input Method Incompatibilities

Update to Final Cut Pro 4.1.1 if you experience difficulties when using Final Cut Pro with the Simplified Chinese input method.

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Mac OS X Server 10.3: NetBoot Images Over 2 GB Cause Kernel Panic When Served Via HTTP

If a NetBoot larger than 2 GB is served over HTTP, the NetBoot client may stop responding (“hang” or “freeze”).

Mac OS X 10.3, PowerBook G4: Computer Stops Responding When Window Is Moved

Mac OS X 10.3.2 Update addresses an issue in which your PowerBook G4 computer may stop responding when a Classic application’s window is moved.

Mac OS X 10.3: Kernel Panic When Using iSub

Mac OS X 10.3.2 Update resolves an issue that can cause a kernel panic when an iSub speaker plays audio. Harmon Kardon Soundsticks with iSub, for example, include an iSub speaker.

Mac OS X 10.3: Mail – “The destination mailbox does not exist” Message

Update to Mac OS X 10.3.2 or later if the message, “The destination mailbox does not exist” appears when you try to move a message to a different mailbox.

Final Cut Pro and Final Cut Express: Custom Window Layouts Don’t Appear

Three issues can cause custom layouts not to appear in the Window > Arrange menu.

DVD Studio Pro 2: Buttons and Subtitles Do Not Appear on a TV

Learn what to do if your DVD player doesn’t display buttons and subtitles on your TV.

DVD Studio Pro 2.0.3 MPEG-2 Enhancements

Learn about new MPEG-2 resolutions supported in DVD Studio Pro 2.0.3.

DVD Studio Pro 2.0.3: About Dual-Layer Break Points

Learn how the DVD Studio Pro 2.0.3 update changes how dual-layer break points work.

DVD Studio Pro: Segmented MPEG Files Do Not Import Correctly

Segmented MPEG files created by some third-party encoders do not import correctly into DVD Studio Pro.

DVD Studio Pro 2: Using .CC Files

DVD Studio Pro may not accept closed caption files with the filename extension “.cc”.

Final Cut Pro 4: General Error With a Red Screen in Canvas Window

Batch capture clips longer than 15 minutes instead of using Capture Now if you intend to apply speed.

AppleWorks 6: Images Aren’t Saved When You Export a Document to Word

Images from your AppleWorks document are not saved when you export using the Microsoft Word format.

Final Cut Pro 4.1: Simplified Chinese Input Method Incompatibilities

Update to Final Cut Pro 4.1.1 if you experience difficulties when using Final Cut Pro with the Simplified Chinese input method.

New Downloadable Apple Software

Final Cut Pro 4.1.1 for Mac OS X (DE, EN, FR, JA)

Security Update 2003-12-19 (Jaguar) (Z)

Security Update 2003-12-19 (Panther) (Z)

Mac OS X Server Update 10.3.2 (DE, EN, FR, JA)

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Mac OS X Server 10.3: FTP Clients Cannot Connect, “shutdown” Message Appears

Troubleshoot FTP connections to your server after an unexpected “shutdown” message.

Bluetooth: About Encrypted Communication (Key Icon)

Some Bluetooth devices can encrypt data exchanged with your computer. This helps prevent eavesdropping.

Bluetooth: About Favorite Devices (Heart Icon)

You can set a “Favorite” device to automatically re-pair with your computer.

Apple Remote Desktop: Preference Pane Missing From System Preferences

The Remote Desktop preference pane may not appear for all Mac OS X 10.2 user accounts. Learn how to resolve this issue.

Macintosh Manager 2.2: Can’t Add to Computer List When Browsing “Local”

You may not be able to add to the Macintosh Manager computer list when browsing computers in the “Local” scope. Browse via AppleTalk to avoid this issue.

Mac OS X 10.3: Chart of Available Mac OS Software Updates

This chart lists updates available for Mac OS X Panther.

Xserve (Slot Load): Power Consumption and Thermal Output (BTU) Information

This document provides power consumption and thermal output information for Xserve (Slot Load) computers.

iMovie 3: Titles or Still Pictures Appear Pixelated

To minimize pixelation in iMovie, update to iMovie 3.0.3 or later and QuickTime 6.3 or later.

Final Cut Pro 4: Installer Quits If You Don’t Have an Administrator Account

The Final Cut Pro 4 installer unexpectedly quits when looking for the installation destination unless you log in with an administrator account.

DVD Studio Pro 2.0.3 MPEG-2 Enhancements

Learn about new MPEG-2 resolutions supported in DVD Studio Pro 2.0.3.

DVD Studio Pro 2.0.3: About Dual-Layer Break Points

Learn how the DVD Studio Pro 2.0.3 update changes how dual-layer break points work.

QuickTime 6.3: Installer Installs on Top of Mac OS X Systems With QuickTime 6.4

The QuickTime 6.3 installer for Mac OS X does not warn you that you are installing on top of a later version of QuickTime

Final Cut Pro 4J: Exporting Text Generator to XML

When using the Japanese version of Final Cut Pro 4.1, if you use the text generator without selecting a font, the default font is encoded improperly and results in invalid XML.

New Downloadable Apple Software

Apple Remote Desktop 1.2.4 Update for Mac OS X (DE, EN, FR, JA)

Power Mac G5 Firmware Update V 5.1.4 (Z)

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Mac OS X 10.3: DVD Player – Video Updates Slowly After Resizing Window

Video displayed in DVD Player 4 updates slowly after you resize the video window (the frames-per-second rate drops).

Mac OS X 10.3: Faxing – Some Multi-Purpose Fax Devices Don’t Receive Faxes

Some multi-purpose fax devices, that are both a fax machine and a telephone, for example, may not receive faxes sent with Mac OS X Panther. This can happen in the United States or Japan.

Mac OS X 10.3: Can’t Send or Receive Faxes Without /var/spool/lock Folder

Mac OS X Panther can’t send or receive faxes.

iDVD 2.0 and 3.0: How to Remove Apple Logo Watermark

This document discusses how to remove Apple logo watermark in iDVD 2.0 and 3.0.

Final Cut Pro 4: Soundtrack – Effect Tails Get Cut Off

In Soundtrack 1.0, some echo and reverb effect tails can be prematurely cut off.

Final Cut Pro 4: Using CMYK JPEG Images

Convert JPEG image files that use the CMYK color space so they use the RGB color space.

iPod (with Dock Connector): About Locked Photos and the Belkin iPod Media Reader

If you select the “erase card” option when you copy files to your iPod, photos you locked on your camera are erased.

DVD Studio Pro 2: Missing Assets Do Not Automatically Relink While the Project Is Open

Missing assets must be relinked in DVD Studio Pro 2.

DVD Studio Pro 2: Display Profile Affects Color of Assets on Burned Discs

The colors you see in your DVD Studio Pro 2 project are affected by the Display Profile you choose in Display preferences.

iPod (with Dock Connector): Voice Memo Name Does Not Exactly Match Time Created or Modified

This time stamp of an iPod voice recording may differ from the modified or created times that the computer’s operating system shows for that file.

DVD Studio Pro 2: Slideshows Created in iDVD Drop Zones Only Display the First Slide When Imported

If you import an iDVD project that contains a drop zone with a slideshow for the asset, DVD Studio Pro will only import and display the first slide in the drop zone.

DVD Studio Pro 2: Projects Not Fully Previewed in iDVD Do Not Import Properly

When a menu has never been opened or rendered in iDVD, the information in the project file is not complete and DVD Studio Pro will not import the drop zones.

DVD Studio Pro: About Markers in MPEG Encoded With DVD Studio Pro 2

The markers in MPEG files encoded with DVD Studio Pro 2 do not work with earlier versions of DVD Studio Pro.

DVD Studio Pro 2: Single Layer Shape Files Are Not Supported

If you import a shape file that has a single layer, a gap appears in the Palette where the shape should appear, and you cannot select the shape or delete it within DVD Studio Pro.

DVD Studio Pro 2: Mask Edges May Be Visible in Shapes You Create

If you make the thumbnail image mask layer (the first layer) of a shape the same size as the shape’s graphics layer (the second layer), you may see some of the mask layer around the edges of the graphics layer.

Final Cut Pro 4: LiveType – Backward Compatibility

Projects created in LiveType 1.1 may not open in LiveType 1.0.

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Mac OS X 10.2: How to Burn a Multi-Session CD

The Disk Copy utility in Mac OS X 10.2 allows you to burn to the same disc two or more times until it is full. This is known as creating a multi-session CD.

Mac OS X Server 10.3: Avoid Spaces and Long Names in Network Home Directory Name, Path

To provide service to all types of clients, the complete pathname of a network home directory must not contain spaces and must not exceed 89 characters. This affects Apple Filing Protocol (AFP) and Network File System (NFS) home directories, for example.

Mac OS X 10.2.8 or Earlier: Network Preference Pane Missing DHCP, BootP Options; Cannot Change Settings

If the system configuration server process (configd) unexpectedly quits, DHCP and BootP choices may not be available in the TCP/IP tab of the Network preference pane, and you may not be able to change Network settings.

iPhoto: “Your Photo Library was not found” Message

Some ways of adding photos to your library may seem natural, but won’t, in fact, work. Learn how re-link your library iPhoto if it can’t be found after trying one of these methods.

AppleWorks: “Help Viewer does not know how to handle the selected URL” Message

If you need to use macros with AppleWorks, start up the computer with Mac OS 9.

iPod: Songs From iTunes Music Store Do Not Copy to Your iPod

iTunes does not copy purchased songs to your iPod if its software is too old.

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iPod: About the Hold Switch

This document describes iPod’s Hold switch.

iTunes for Windows: Shared Music Library Doesn’t Load

You may not be able to listen to shared music if your computer is using more than one network connection at the same time.

DVD Studio Pro 2: Importing and Saving an iDVD Project Rewrites the Project File

If you import an iDVD project into DVD Studio Pro 2, save the DVD Studio Pro project using a different name.

Final Cut Pro 4: Some Keyboard Shortcuts Are Used by Exposé

Learn how to resolve Final Cut Pro 4 and Exposé keyboard shortcut conflicts.

iTunes for Windows: “Required File Not Found” Message When Connecting to Music Store

The Work Offline feature in Internet Explorer may prevent you from opening the iTunes Music Store.

DVD Studio Pro 2: Importing 96 kHz 16 bit or 96 kHz 24 bit PCM WAV Little Endian Integer Files

Troubleshoot WAV files that you can’t import into DVD Studio Pro.

LiveType: Some LiveFont Characters Do Not Appear

Characters used in some languages may not work with LiveFonts.

DVD Studio Pro 2: Scaling Issues With 720 x 486 Still Assets

A 720- by 486-pixel still asset (picture) scales to about 720 x 430 when shown in the Viewer or Menu Editor.

DVD Studio Pro: Audio and Video Duration Are Not the Same in Asset Container

Because audio and video have different frame sizes, the durations will not be exactly the same.

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Apple Remote Desktop: How to Create a Custom “Locked Screen” Picture

Apple Remote Desktop (ARD) includes a feature that allows you to “lock” the screens of client computers. You can customize this feature to allow you to display a picture on the client screen while it is locked. If you are updating from Network Assistant and previously used a custom picture, it will be automatically retained.

Mac OS X 10.2: Classic Issues Persist After Mac OS 9 Clean Installation

If you perform a Mac OS 9 clean installation after having selected the “Use preferences from home folder” option in the Classic preference pane, the Classic preferences and other items remain in your home directory after the clean installation. This means that any issues related to the retained files may persist after clean installation.

Power Mac G4: Mac OS 9 – “About This Computer” Window Displays Unexpectedly Large Mac OS RAM Usage

On some Power Mac G4 computers, the Mac OS 9 “About This Computer” window indicates that the Mac OS is using a large amount of memory (RAM).

Mac OS X: How to Create a ColorSync Profile Used By Every Account

An administrator account can create a ColorSync profile and make it available to all accounts on the computer.

Mac OS X 10.2, 10.3: How to Eject Removable Media With Simple Finder

Learn how to eject removable media, such as a CD or iPod, when Simple Finder is enabled.

WebObjects 5.2: Using Java 1.3.1 With Mac OS X After Java 1.4.1 Is Installed

After Java 1.4.1 is installed on Mac OS X, it becomes the default virtual machine (VM) for WebObjects applications. This document explains how to use version 1.3.1 VM.

iMac (USB 2.0): Memory Specifications

Learn about the memory in your iMac (USB 2.0).

Final Cut Pro 4.0 Unusual Keyboard Shortcuts With Some Keyboards

Final Cut Pro 4.0 may use nonstandard keyboard shortcuts for keyboard layouts other than U.S.

LiveType: Blank Templates Do Not Appear in Template Browser

When previewing templates in LiveType’s Template Browser, the category named Blank does not appear as suggested in LiveType Help.

iMovie: Importing Files Larger Than 2 GB

iMovie can import files up to 2 GB in size.

FireWire: External Drive Data Transfers Slow During Video Conference

Transfer rates for external FireWire drives may slow down while video conferencing with a FireWire camera such as the iSight.

iTunes for Windows: Incorrect Available Space Reported on iPod

If the next available drive letter in Windows (“E” in most cases) is mapped to a network drive, both Windows Explorer and iTunes report an incorrect amount of available space on iPod.

Nuevos Manuales de Apple

QuickTime and QuickDraw Manuals

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Mac OS X 10.3: About Network Browsing and Connected Servers

In Mac OS X 10.3, there are two ways to connect to servers in the Finder. You can browse the Network view in Finder, or you can use the Connect to Server dialog. This document explains how the methods work, and how they differ from each other.

Mac OS X: Configure Directory Access to Protect Your Mac From a Malicious DHCP Server

You can configure Directory Access to protect your Mac from a malicious DHCP server.

iMovie: Importing Files Larger Than 2 GB

iMovie can import files up to 2 GB in size.

Último software descargable de Apple

AirPort 3.0.4 for Mac OS X 10.1.5 (Z)

AirPort 3.0.4 for Mac OS X 10.2 (Z)

AppleWorks 6.2.1 for Windows (EN-Z)

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AirPort: Can Connect to Base Station But Not to Internet When Using PPPoE

Your computer may connect to the base station but not to the Internet or local network when using a PPPoE DSL or cable modem service.

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Final Cut Pro 4.1: Timeline Copy and Paste Follows Auto Selected Tracks

Learn how copying and pasting clips has changed in Final Cut Pro 4.1.

New Downloadable Apple Software

Bluetooth Update 1.4.1 for Mac OS X (Z)

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Últimos artículos publicasdos en la base de datos de Apple acerca de su software, hardware y servicios.

Mac OS X: Directory Access Configuration In the Presence of a Malicious DHCP Response

Learn how to configure the Directory Access feature to protect your Mac from a malicious DHCP server.

Mac OS X: Directory Access Configuration In the Presence of a Malicious DHCP Response

Learn how to configure the Directory Access feature to protect your Mac from a malicious DHCP server.

iMovie 3: Has Generic Icon and Won’t Open After Reinstalling Mac OS X

iMovie 3 may have a generic icon and may not open if you reinstall Mac OS X.

Mac OS X: Internet System Preferences – More Bullets in Password Than Characters in .Mac Password

There are ten password bullet points in the .Mac tab of the Internet pane of System Preferences regardless of the number of characters in your .Mac password.

.Mac Email: “Authentication Failed” Alert

This document discusses how to resolve an alert message from your mail client that says authentication has failed.

Desktop Macintosh: Power, Reset, and Interrupt Buttons, Part 2

This document describes the location of power, reset, and interrupt buttons on modular Macintosh models made since 1997-11. For models made before that date, see technical document 14117, “Desktop Macintosh: Power, Reset, and Interrupt Buttons”.

Macintosh: Apple Internal Modem Cannot Establish or Maintain Connection to Some Scandinavian ISPs

Some Apple internal modems cannot establish or maintain a connection to some Scandinavian Internet service providers (ISPs).

.Mac Backup: Does Not Back Up Some QuickPicks

If you select the AppleWorks, Excel, FileMaker, PowerPoint or Word QuickPicks, they may not back up correctly.

PowerBook G4 (12-inch): Using the Software Install and Restore DVD

Use the software install and restore disc that came with your computer to install Mac OS X, Classic Support, or the applications that came with your PowerBook G4 (12-inch) computer. You can also use the DVD to restore your computer to its original factory settings.

Xserve RAID: Power Consumption and Thermal Output (BTU) Information

This document provides power consumption and thermal output information for Xserve RAID.

Xserve (Slot Load): Power Consumption and Thermal Output (BTU) Information

This document provides power consumption and thermal output information for Xserve (Slot Load) computers.

.Mac Backup: How to Delete Files

This document explains how to use the Backup application to delete files from the Backup folder of your iDisk.

Xserve RAID: How to Install Active Transceivers in the Host Computer

This document explains how to install Active Transceivers on the host side and avoid communication errors.

.Mac: “Returned Mail” Message After Sending Mail to a Mac.com Address

Your may see an email message about “returned mail” when you try to send an email to a Mac.com email address.

PowerBook G4 (17-inch): Does Not Start Up From Drive Using Magma PCI Chassis

The PowerBook G4 (17-inch) computer cannot start up from a hard drive in a Magma PCI chassis connected to the computer through the PC card slot.

Mac OS X 10.2.6: Unable to Log In After Installing Security Update 2003-06-09

After installing Security Update 2003-06-09 (version 1.0), you may be unable to log in by clicking the Log In button

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Último software descargable de Apple

Mac OS Runtime for Java 2.2.6 (EN-Z)

AppleWorks 6.2.1 for Windows (EN-Z)

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Mac OS X: Troubleshooting a Startup Issue

Use these steps if your computer experiences a blue screen, broken folder icon, gray screen, kernel panic, flashing question mark, or otherwise stops responding when starting up with Mac OS X.

Mac OS X 10.3: How to Look Up “.local” Hostnames via Both Rendezvous and Standard DNS

Mac OS X Panther normally treats hostnames ending in “.local” only as Rendezvous hosts. However, some network administrators also assign .local hostnames. This document explains how to look up .local names using Rendezvous and standard DNS.

Mac OS X 10.2.8 or Earlier: Network Preference Pane Missing DHCP, BootP Options; Cannot Change Settings

If the system configuration server process (configd) unexpectedly quits, DHCP and BootP choices may not be available in the TCP/IP tab of the Network preference pane, and you may not be able to change Network settings.

iPod: The Battery Status Indicator Is Approximate

The iPod battery indicator shows, approximately, how much charge is left in the battery. You may find that the battery indicator shows a charge left, but iPod stops playing because the battery is, in fact, depleted. In some cases, the iPod battery indicator may show less than a full charge after fully charging the iPod for four hours. This does not necessarily mean anything is wrong with your iPod’s battery. Follow the steps in this document to determine if your iPod’s battery is working correctly.

iTunes: Music Store – How to Use the Shopping Cart

Learn how to use the iTunes Music Store shopping cart.

iTunes: How to Use a Smart Playlist to Make Regular Backups of Your Music

You can use a Smart Playlist in iTunes to make regular, incremental backups of your music.

Final Cut Pro 4.1: Timeline Copy and Paste Follows Auto Selected Tracks

Learn how copying and pasting clips has changed in Final Cut Pro 4.1.

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