Últimos artículos de la Knowledge Base

Administrador28 abril, 20031 Mins read

Últimos artículos publicados por la base de datos acerca de software y hardware de Apple para sus usuarios.

AppleCare Protection Plan CD: Cannot Start Up All Macintosh Computers

The AppleCare Protection Plan CD does not start up all Macintosh computers. This document explains ways of working with this CD and steps you can take if it does not start up your Macintosh computer.

Macintosh: Apple Internal Modem Cannot Establish or Maintain Connection to Some Scandinavian ISPs

Some Apple internal modems cannot establish or maintain a connection to some Scandinavian Internet service providers (ISPs).

PowerBook G4 (17-inch): Keyboard Illumination Turns Off When Idle

If you leave your PowerBook G4 (17-inch) computer idle, the keyboard illumination will turn off after a certain period of time.

Xserve RAID: About Using Uninterruptible Power Supplies (UPS)

The document contains information about using an uninterruptible power supply (UPS) with Xserve RAID.

PowerBook G4 (17-inch): Using the Security Cable Lock Slot

This document discusses the correct security system size to use when securing the PowerBook G4 (17-inch) computer.

QuickTime: About the QuickTime 6.0.3 Update For Mac OS 9

The QuickTime 6.0.3 Update updates and enhances QuickTime for Mac OS 9 and Classic. This software updates QuickTime 6.0, or 6.0.1, or 6.0.2 to QuickTime 6.0.3.

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Últimos artículos de la Knowledge Base

Administrador26 abril, 20031 Mins read

Últimos artículos publicados en la Base de Datos acerca de software y hardware de Apple.

Apple Remote Desktop 1.2 (Client): Software and Download Summary Information

Apple Remote Desktop 1.2 Client installers are designed to be used with specific versions of operating systems. See the below links to obtain the appropriate version of Apple Remote Desktop 1.2 for your operating system.

*NOTE: The Apple Remote Desktop Administration application is available through the Apple Software Updates system preference pane. The target computer must have a previous version of Apple Remote Desktop installed in order to use this feature.

QuickTime Streaming Server: Limiting To A Specific IP Address

Does QuickTime Streaming Server (QTSS) support binding to a specific IP address and/or multihoming?

AppleCare Protection Plan CD: Cannot Start Up All Macintosh Computers

The AppleCare Protection Plan CD does not start up all Macintosh computers. This document explains ways of working with this CD and steps you can take if it does not start up your Macintosh computer.

Macintosh: FireWire Hard Disk Does Not Appear in Finder If Connected to Computer Before AC Power

A FireWire hard drive that is not bus-powered may not appear on the desktop or in the Finder if it is connected to the computer before it is connected to an AC power source.

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AirPort 3.0.4 for Mac OS X 10.1.5 (Z)

AirPort 3.0.4 for Mac OS X 10.2 (Z)

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Administrador23 abril, 20031 Mins read

Últimos artículos publicados en la base de datos acerca del software y hardware para sus usuarios.

Mac OS X 10.2: May Not Start Up If LDAP Server Designated in Directory Access Is Not Available

If Mac OS X is set up to access an LDAP server for directory services, it may not finish starting up completely when that server is not available.

Mac OS X 10.2.4: Compact Flash Card Does Not Appear in the Finder

In some cases, Compact Flash Media stop appearing in the Finder. This document describes the steps necessary to have Compact Flash media appear.

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Últimos artículos de la base de datos acerca de software y hardware de Apple

Mac OS X 10.2: How to Set the MTU Value During Startup

Use the procedure below to create a startup item script that sets the maximum transmission unit (MTU) value for your network interface(s). This may be required when using certain Internet service providers.

Mac OS X 10.2: How to Set Ethernet Speed and Duplex During Startup

Use the procedure below to create a startup item script that sets the Ethernet speed and duplex settings for your network interface(s).

Apple Remote Desktop 1.2: Automatic Upgrade Feature Is Only for Clients

The Apple Remote Desktop automatic upgrade feature only updates client software, not administration software.

Mac OS X Server: A Group Cannot Own a Share Point

In AppleShare and Mac OS versions prior to Mac OS X, a group could be specified as the owner of a shared folder or volume. This feature is not available in Mac OS X.

Mac OS X Server 10.2: «dsimportexport» Imports But Does Not Export

The «dsimportexport» command does not have the ability to export data, from a Directory Service database. It will import information as documented.

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Administrador12 abril, 20031 Mins read

Últimos artículos publicados en la base de datos de software y harddware de Apple.

Macintosh Manager 2.2.2: Database Inconsistency Alerts

After a Macintosh Manager 1.x client connects to a Macintosh Manager 2.2.2 Server, the Macintosh Manager application reports a database inconsistency.

Apple Remote Desktop 1.2: Cannot Remotely Update or Control Mac OS 9 ARD 1.1 Clients

Apple Remote Desktop 1.2 cannot administer Mac OS 9 ARD 1.1 clients. To update your clients remotely, you must update them first, then the administration software.

Mac OS X: About the Mac OS X 10.2.5 Update (Combo)

This software updates Mac OS X 10.2 or later to version 10.2.5.

Power Mac G4 (FW 800): CIP Instructions

This document contains links to download Customer-installable parts (CIP) instructions in PDF format. Follow these instructions when you replace parts in the Power Mac G4 (FW 800).

Xserve RAID: Customer-Installable Parts Instructions

This document contains links to the documentation for installing replacement parts in the Xserve RAID.

Keynote 1.0: How to Display Your Slideshow on Another Screen

This document explains how to display your slideshow on a second display or projector screen.

Mac OS X 10.2: Chart of Available Software Updates

This chart lists updates available for Mac OS X 10.2.

PowerBook G4 (1 GHz/867 MHz): Using the Software Install and Restore DVD

Use the software install and restore disc that came with your computer to install Mac OS X, Mac OS 9, and the applications that came with your PowerBook G4 (1 GHz/867 MHz) computer.

PowerBook G4 (12-inch): Using the Software Install and Restore DVD

Use the software install and restore disc that came with your computer to install Mac OS X, Classic Support, or the applications that came with your PowerBook G4 (12-inch) computer. You can also use the DVD to restore your computer to its original factory settings.

iSync: How to Back Up and Restore Your Data

This document explains how to use iSync to back up data that you sync.

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Últimos artículos de la Knowledge Base

Administrador11 abril, 20032 Mins read

Últimos artículos publicados en la base de datos de soluciones y documentación del software y hardware de Apple.

Apple Remote Desktop 1.2: About Encrypted Communication

When using the Remote Desktop application to connect to an Apple Remote Desktop (ARD) client, some of the communication is encrypted.

Mac OS X 10.2: «Error 1016», Classic Fails to Start When Managing Applications

Classic fails to start if you choose to restrict the applications available to a user who does not have an Admin account.

AirPort Extreme: How to Print to a USB Printer From the WAN Port

This document explains how to set up your AirPort Base Station to allow access to its USB printer from the WAN port.

Mac OS X Server 10.2: How to Change FTP Root Location in Server Settings

Server Settings does not effectively change the location of the default FTP root directory (FTPRoot). This document explains how to change it.

Mac OS X Server 10.2.3 or Later: «installer» Does Not Complete When RAM Requirements Not Met

The Mac OS X Server 10.2.3 installation process enforces the recommended minimum of 128 MB RAM, but it does not inform you of this if you are using the «installer» command from a remote computer via an SSH session. This means that the installer command may not complete its process, without giving a warning or explanation.

Macintosh Manager 2.2.2: Database Inconsistency Alerts

After a Macintosh Manager 1.x client connects to a Macintosh Manager 2.2.2 Server, the Macintosh Manager application reports a database inconsistency.

Mac OS X: Classic Application Does Not Recognize CD-ROM Disc

This document discusses a situation in which a CD-ROM disc is not recognized by a Classic application, even though the disc may appear on the desktop.

Mac OS X 10.2.4: Date Resets to 1969 or 1970 After Update

After updating to Mac OS X 10.2.4, the computer date resets to 1969 or 1970.

Mac OS X 10.2.4: Unable to Establish or Maintain Dial-Up Connection

With Mac OS X 10.2.4, a dial-up (PPP) modem connection cannot be established, or is unreliable.

Mac OS X: About the Mac OS X 10.2.5 Update (Combo)

This software updates Mac OS X 10.2 or later to version 10.2.5.

Mac OS X: Indian (Hindi) Fonts – How to Input Half Characters, Ligature

This document explains how to input half characters, forms, and ligature when using Indian fonts such as Devanagari.

iMovie: Does Not Recognize a Camera Connected to the Computer

This document contains troubleshooting steps to take when iMovie doesn’t recognize a DV video camera.

Apple Security Updates

This document outlines security updates for Apple products.

Note: For the protection of our customers, Apple does not disclose, discuss or confirm security issues until a full investigation has occurred and any necessary patches or releases are available.

Mac OS X 10.2: Chart of Available Software Updates

This chart lists updates available for Mac OS X 10.2.

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Mac OS X Update 10.2.5 (Z)

Mac OS X Update Combo 10.2.5 (Z)

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Últimos artículos de la Knowledge Base

Administrador10 abril, 20031 Mins read

Últimos artículos publicados en la base de datos de Apple para sus usuarios.

Apple Remote Desktop 1.2: About Encrypted Communication

When using the Remote Desktop application to connect to an Apple RemoteDesktop (ARD) client, some of the communication is encrypted.

Mac OS X Server 10.2: Specify Protocol When Configuring a Group Folder

When configuring a Group Folder using the Advanced option, you must specify the protocol to be used.

Mac OS X Server 10.2: Group Folders Require Full Path to Share Point

When you configure a Group Folder, you must specify the full path to the share point.

AirPort Extreme: USB Printing From the WAN Port

You may set up your AirPort Base Station to allow access to its USB printer from the WAN port. This document explains how.

Macintosh Manager: When View Settings Are Preserved

This document discusses when view settings are preserved between Macintosh Manager logins.

Apple Remote Desktop 1.2 (Client): Software and Download Summary Information

iCal 1.0: How to Add Other People’s Calendars to Your iCal

This document discusses adding other people’s calendars to your iCal.

.Mac: Apple ID Account Merged with .Mac Account

Effective 2003-04-10, Apple streamlined customer Internet accounts by merging .Mac (pronounced «dot Mac») accounts and Apple ID accounts.

iBook: How to Find the Serial Number

This document explains how to find the serial number on each model of iBook computer.

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Últimos artículos de la Knowledge base

Administrador8 abril, 20031 Mins read

Últimos artículos publicados en la base de datos para los usuarios de software y hardware de Apple.

Mac OS X Server 10.2: NetBoot Does Not Work for Mac OS 9 Clients

Mac OS 9 NetBoot no longer works after installation of the NetBoot software supplied with Mac OS X Server 10.2.

Macintosh Manager 2: Internet Location Files Do Not Work in Panels Environment

Internet location files do not work when opened in a Panels environment.

Apple Remote Desktop 1.2: How to Optimize Performance of Observe and Control Feature

You can optimize the performance of the Observe and Control feature by setting the observed computer to Thousands of colors in the Displays preference pane. This achieves the best refresh rates when observing and controlling.

Apple Remote Desktop 1.2: Software Search Report Displays Only Mac OS 9 Applications

The Software Search Report feature of Apple Remote Desktop Version 1.2 shows only Mac OS 9 applications when searching by «Kind» is set to «Applications».

PowerBook G4 (17-inch): About the FireWire Ports

This document discusses the two FireWire ports on the PowerBook G4 (17-inch) computer.

PowerBook G4 (17-inch): Trackpad Is Too Responsive or Not Responsive Enough

If you find the pointer on your PowerBook G4 (17-inch) computer moves as you type, or if you find that the trackpad does not respond, you may need to check the computer’s palm rejection feature.

PowerBook G4 (17-inch): Apple System Profiler Reports PCI «Slot-B»

Apple System Profiler may say that there is a «Slot-B» device in the Devices and Volume tab for the PowerBook G4 (17-inch) computer. This document explains what the «Slot-B» device is.

PowerBook G4 (17-inch): How the Ambient Light Sensor Works

This document describes how the ambient light sensor (ALS) feature of the PowerBook G4 (17-inch) computer automatically controls the display and keyboard brightness.

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Últimos articulos de la Knowledge Base

Administrador6 abril, 20031 Mins read

Últimos artículos de la base de datos para los usuarios del hardware y software de Apple.

Apple Remote Desktop 1.2 (Client): Software and Download Summary Information

iMovie 3: How to Create Chapter Markers

This document explains how to create chapter markers in iMovie 3 for use in iDVD.

Nuevo Software de Apple

Apple Remote Desktop 1.2 Client for OS 8.1 – 9.2 (EN)

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Ultimos artículos de la Knowledge Base

Administrador5 abril, 20031 Mins read

Ultimos artículos publicados por Apple en su base de datos sobre problemas, soluciones y noticias acerca de su software y hardware.

Power Macintosh: Bus Speeds

This article provides the bus speeds of Macintosh computers (Power

Macintosh and later.)

Apple Bluetooth Manuals

This article provides lists of manuals available in PDF format.

: About the 6.1 Update

The 6.1 Update addresses certain issues, and updates

software.

Keynote: How to Put a Picture Into the Frame of a Template Slide

This document explains how to place and resize a picture so it fits into

the built-in frame of some Keynote slide templates.

iLife: iDVD Icon in the Dock Does Not Work After Installing iDVD 3

If you have added an icon for iDVD 2 to the Dock, it will not work after

you install iDVD 3 from the iLife disc.

Desktop Macintosh: Power, Reset, and Interrupt Buttons, Part 2

This document describes the location of power, reset, and interrupt

buttons on modular Macintosh models made since 1997-11. For models made

before that date, see technical document 14117, «

REF=»14117″>Desktop Macintosh: Power, Reset, and Interrupt

Buttons«.

iMac (17-inch 1GHz) Technical Specifications

This document contains a link to the iMac (17-inch 1GHz) computer

specifications available in PDF format.

This product was introduced on

2003-02-04.

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Ultimos artículos de la Knowledge Base

Administrador5 abril, 20032 Mins read

Ultimos artículos publicados en la base de datos de Apple para el usuario con soluciones y descripciones técnicas.

Mac OS X: How to Update Your Software

This document explains how to use the Software Update pane of System

Preferences to update your software automatically, or how to locate a

standalone installer when one is needed.

Mac OS X 10.2 (Japan): Kotoeri Stalls When Candidate Window Is Shown

After using the Repair Disk Permissions feature of Disk Utility, Kotoeri

stalls when the candidate window is shown.

Mac OS X 10.2: Why are There So Many Printers in My Printer List?

The Print and Page Setup dialogs lists any USB printers connected to your

computer, any network printers you have added, and all the printers that

are shared by other computers on your local network.

Mac OS X 10.2: Nothing Happens When You Insert a Blank Disc

If nothing happens when you insert a blank disc, such as a CD-RW disc,

check the settings in the CDs & DVDs pane of System Preferences.

Mac OS X 10.2: How to Use a PPP Connection Script

This document explains how to use a PPP connection terminal script if

your ISP requires it. Connecting to a PPP using a terminal script is

usually not necessary.

Mac OS X: PPP Connection Fails, How to Turn PPP LCP Echo Off

This document describes how to turn off the PPP LCP (Link Control

Protocol) Echo option. You may need to do this before connecting to the

Internet via PPP (dial-up modem).

Mac OS X: Mail – How to Change Reply-To Address

This document explains how to change a Mail message’s Reply-To address. A

reply-to address is the address that your recipients’ email application

uses to reply to your email.

Mac OS X: Saving Updates to Install Later

You can save updates to install them later on other computers.

iPhoto 2.0: Colors Window Not Visible

The Colors window may not appear if you click the color box to change the

background or text color while exporting photos to a Web Page or .

Keynote: Changes to Themes Don’t Appear to Be Saved

Changes to Keynote themes are not saved unless the changes are made to

the theme’s master slide.

iTunes: Songs Not Checked in Library Copied to iPod Anyway

Songs that are checked in a playlist but unchecked in the Library are

copied to the iPod when the «Only update Checked songs» option is selected.

iMovie 3: How to Switch From NTSC to PAL

iMovie 3 initially sets all projects to PAL or NTSC video depending on

the type of camcorder or device you connect to the computer, or the

format of the first video you import.

iMovie 3: «Compatible version of iDVD required» Alert

The iMovie 3 export to iDVD option is designed for use with iDVD 3. If

you have iDVD 2 installed, an alert appears when you try to export to iDVD.

WebObjects 5: How to Convert WebObjects 4.5 EOModel Files to WebObjects 5

This document describes how to convert WebObjects 4.5 EOModel files into

a compatible format for WebObjects 5.

iPod: Learning More, Support, and Service

This document describes where to get more information and help with the iPod.

Xserve (Slot Load): Technical Specifications

This document contains a link to the Xserve (Slot Load) computer

specifications available in PDF format.

This product was introduced on

2003-02-09.

Xserve RAID: Technical Specifications

This document contains a link to the Xserve RAID computer specifications

available in PDF format.

This product was introduced on 2003-02-09.

Xserve RAID: Frequently Asked Questions (FAQ) (1 of 2)

This document contains frequently asked questions (FAQ) regarding Xserve

RAID computers, with answers to those questions. Additional documents are

listed at the bottom of this document.

Xserve RAID: Frequently Asked Questions (FAQ) (2 of 2)

This document contains frequently asked questions (FAQ) regarding Xserve

RAID computers, with answers to those questions. Additional documents are

listed at the bottom of this document.

iMac: AirPort- and AirPort Extreme-Ready Models

This document describes which iMac computers use AirPort Cards and which

iMac computers use AirPort Extreme Cards.

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Ultimos artículos de la Knowledge Base

Administrador5 abril, 20031 Mins read

Ultimos artículos de la base de datos de ayuda y documentación de Apple.

AirPort Extreme Base Station: Install Printer Drivers for USB Printer

If you have connected a USB printer to the AirPort Extreme Base Station, be sure to also install the latest drivers for that printer on the computers that print to it.

Mac OS X 10.2.4: Unable to Establish or Maintain Dial-Up Connection

With Mac OS X 10.2.4, a dial-up (PPP) modem connection cannot be established, or is unreliable.

Broadcaster 1.0: Audio Dropouts While Receiving a Live Broadcast

When using Broadcaster 1.0 to send a live stream, you may experience audio dropouts while receiving the broadcast with Player.

.Mac Mail: Not Receiving Email

The .Mac email forwarding feature could make it appear that no mail is being received at your mac.com email address.

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Administrador5 abril, 20034 Mins read

Últimos artículos de la base de datos para los usuarios de los ordenadores y software de Apple.

Apple Remote Desktop 1.2: Set Network Startup Command Does Not Display All Available Images

The first time it is used, the Set Network Startup command may not display all available NetBoot and/or Network Installation images on a subnet.

Apple Remote Desktop 1.2: «Communication Error» During Multi-Observe, Client Status Incorrect

After dismissing a «Communications Error» dialog during a multi-observe session, client status may be incorrectly reported as «–» or unavailable. This condition is harmless, and it does not affect the actual performance of Apple Remote Desktop client or administration computers.

Apple Remote Desktop 1.2: Changing Client Display Resolution Obscures Admin Screen

If you change the resolution of a client display while controlling or observing with Apple Remote Desktop, portions of the administration computer’s screen may be obscured.

Apple Remote Desktop 1.0.1: Client Status Reports «Unavailable» After Update

Apple Remote Desktop 1.0.1 clients display a status of «Unavailable» in the Apple Remote Desktop administration application after upgrading to either Mac OS X 10.2 or Apple Remote Desktop version 1.1 or 1.2.

Apple Remote Desktop 1.2: Software and Download Summary Information

Apple Remote Desktop 1.2 installers are designed to be used with specific versions of operating systems. See the below links to obtain the appropriate version of Apple Remote Desktop 1.2 for your operating system.

Macintosh: How to Install iMovie, iPhoto, or iTunes Using Mac OS X Software Install and Restore DVD

This document explains how to install iMovie, iPhoto, and iTunes on computers that include a single Mac OS X Software Install and Restore DVD disc.

iMovie 3: No Audio With MPEG-1 Clips

iMovie 3 only imports the video portion of a muxed MPEG-1 clip.

AppleWorks 6: Help Links Do Not Respond

Changing the font size in Help Viewer may prevent AppleWorks help from being properly displayed.

iMac: When to Install Available Updates

The tables in this document list the update or updates you should install on your iMac computer. Under each iMac model is the list of updates that should be installed on your computer. If you are unsure if your iMac has a particular update installed, download and open the update installer. If the update is already installed, the installer will alert you.

: About the 6.1.1 Update

The 6.1.1 Update addresses certain issues, and updates software.

AppleCare Protection Plan CD: Includes Multi-Lingual Version of TechTool Deluxe

Some versions of the AppleCare Protection Plan CD include multi-lingual versions of TechTool Deluxe.

Mac OS X 10.2.4: Compact Flash Card Does Not Appear in the Finder

In some cases, Compact Flash Media stop appearing in the Finder. This document describes the steps necessary to have Compact Flash media appear.

Apple Remote Desktop 1.2: «Purple Screen» After Sharing Your Screen With Mac OS X 10.1 Computers

After you stop sharing your screen with a Mac OS X 10.1 client computer that is using the Classic environment, your computer may have a redraw issue, which is often described as a purple screen over the desktop.

Apple Remote Desktop 1.2: Only Contents of «Applications» Folder Appear in Software Version Report

By default, the Software Version Report only includes applications found in a folder named «Applications». Because Mac OS 9 volumes, by default, have a folder named «Applications (Mac OS 9)», they are prone to be affected.

Apple Remote Desktop 1.2: «Set Network Startup» Command Does Not Display All Available Images

The first time it is used, the Set Network Startup command may not display all available NetBoot and/or Network Installation images on a subnet.

Apple Remote Desktop 1.2: «Communication Error» During Multi-Observe, Client Status Incorrect

Apple Remote Desktop 1.2: Changing Client Display Resolution Obscures Admin Screen

If you change the resolution of a client display while controlling or observing with Apple Remote Desktop, portions of the administration computer’s screen may be obscured.

Apple Remote Desktop 1.0.1: Client Status Reports «Unavailable» After Update

Apple Remote Desktop 1.2: How to Migrate Client Computers From Network Assistant

This document describes how to migrate Network Assistant clients to Apple Remote Desktop. Apple Remote Desktop works with systems as early as Mac OS 8.1.

PowerBook G4 (12-inch): Customer Installable Parts

This document provides links to PDF files that contain instructions for installing replacement parts in the PowerBook G4 (12-inch) computer.

PowerBook G4 (17-inch): Customer Installable Parts

This document provides links to PDF files that contain instructions for installing replacement parts in the PowerBook G4 (17-inch) computer.

: About the 6.1.1 Update

The 6.1 Update addresses certain issues, and updates software.

iMovie 3: PAL Clips Cannot Be Reversed or Sped Up

You may see unexpected results if you reverse or speed up a PAL clip in iMovie 3.

Apple Cinema Display (20-inch): Using with Mac OS 9

The Apple Cinema Display 20-inch feature set is fully supported in Mac OS X. If you wish to use the Apple Cinema Display (20-inch) with Mac OS 9, you can, but some features may not be available.

iMac: AirPort- and AirPort Extreme-Ready Models

This document describes which iMac computers use AirPort Cards and which iMac computers use AirPort Extreme Cards.

PowerBook G4 (17-inch): Serial Number Location

This document explains where to find the serial number on PowerBook G4 (17-inch) computers.

PowerBook G4 (12-inch): Feels Warm to the Touch

The left palm rest and bottom of a PowerBook G4 (12-inch) computer can become warm after extended periods of use.

Mac OS X: Print Queue Stops, Printing Fails, or Is Incomplete When Using a USB-to-Parallel Cable or Adapter

This document discusses issues that can occur if you try to print using a USB-to-parallel cable or adapter.

Macintosh: Apple Products That Require an Ethernet Crossover Cable

This document outlines which Apple products require an Ethernet crossover cable, and which can use a standard Ethernet cable when connecting directly to another Apple product.

Apple Security Updates

This document outlines security updates for Apple products.

Note:For the protection of our customers, Apple does not disclose, discuss or confirm security issues until a full investigation has occurred and any necessary patches or releases are available.

Mac OS X 10.2.4: Compact Flash Card Does Not Appear in the Finder

In some cases, Compact Flash Media stop appearing in the Finder. This document describes the steps necessary to have Compact Flash media appear.

PowerBook G4 (17-inch): Display Opens to Approximately 130 Degrees

The display of PowerBook G4 (17-inch) computers opens to a maximum angle of approximately 130 degrees.

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